Рубрика: Médecins Sans Frontières

Médecins Sans Frontières, association médicale humanitaire internationale créée en 1971, apporte une assistance médicale à des populations dont la vie est menacée : principalement en cas de conflits armés, mais aussi d’épidémies, de pandémies, de catastrophes naturelles ou encore d’exclusion des soins.

Nous recherchons activement des Coordinateurs.trices Finance et/ou Ressources Humaines pour notre pool international.

Votre mission

En tant que Coordinateur·rice Finance et/ou RH, vous êtes un membre clé de l’équipe de coordination pays. Vous pilotez la stratégie financière et/ou la politique RH de la mission, en lien étroit avec les objectifs opérationnels. Votre rôle est essentiel pour assurer une gestion responsable, transparente et efficace des ressources financières et/ou humaines.

Vos responsabilités principales

En tant que Coordinateur·rice Finances :

• Définir la stratégie financière de la mission avec le Chef de Mission, en évaluer les risques et les moyens de les atténuer.
• Mettre en place une organisation adaptée et un système de contrôle interne fiable de manière à s’acquitter de toutes les obligations financières tout en veillant à ce que l’éthique financière soit respectée en permanence au sein de la mission.
• Être garant de la bonne gestion budgétaire, de la transparence comptable et de la sécurité financière de votre mission.
• Accompagner les autres coordinateurs dans le respect des procédures MSF et dans le suivi de leurs activités.
• Être en charge de la formation, de l’accompagnement et du suivi de votre équipe locale ainsi que des administrateurs basés sur les différents terrains de votre mission.

En tant que Coordinateur·rice RH :

• Définir, adapter, planifier et mettre en œuvre la politique RH de la mission.
• Assurer l’adéquation entre les besoins RH et les objectifs opérationnels.
• Superviser la gestion qualitative et administrative du personnel (national et international).
• Garantir le respect du cadre légal local et des politiques RH de MSF.
• Accompagner les équipes RH terrain et construire des dynamiques de développement professionnel.

Profil recherché :

Expérience :

• Minimum 2 ans comme coordinateur·rice financier·e et/ou RH dans une ONG internationale 12 mois sur un poste de coordination.

Compétences :

• Maîtrise de la comptabilité générale, budgétisation, gestion de trésorerie et droit du travail local.
• Excellente capacité d’analyse, de planification, d’adaptation et de travail en équipe multiculturelle.
• Bonne maitrise de Word et Excel
• L’adhésion aux engagements comportementaux de MSF est exigée, incluant le respect, l’inclusion, la non-discrimination, la protection contre tout abus.
• Capacité à évoluer dans un milieu multiculturel et à démontrer son engagement et son soutien en faveur de la diversité, des comportements et des attitudes inclusifs et non discriminatoires

Langues :

• Français et anglais (C1)
• Langues supplémentaires appréciées : arabe, espagnol, portugais.
• Disponibilité : Engagement de 12 mois

Ce que nous offrons

• Contrat CDD de 12 mois, temps plein.
• Salaire mensuel brut entre 2 825 € et 3 358 € selon expérience.
• Prise en charge des frais liés à la mission (transport, visas, logement, vaccins, etc.).
• Assurances santé, rapatriement, retraite.
• Perspectives d’évolution : formations, accompagnement et développement de carrière dans un large éventail de contextes humanitaires.

Médecins Sans Frontières, association médicale humanitaire internationale créée en 1971, apporte une assistance médicale à des populations dont la vie est menacée : principalement en cas de conflits armés, mais aussi d’épidémies, de pandémies, de catastrophes naturelles ou encore d’exclusion des soins.

Nous recherchons activement des Coordinateurs.trices RH pour notre pool international.

Votre mission

Membre de l’équipe de coordination, vous êtes responsable de définir, adapter, planifier et superviser la stratégie RH de la mission. Vous garantissez une gestion des ressources humaines cohérente avec les besoins opérationnels, le cadre légal local, les politiques de MSF et les défis du terrain. Vous êtes un·e véritable partenaire stratégique des équipes opérationnelles.

Vos responsabilités principales

• En tant que Coordinateur·rice RH et membre de l’équipe de coordination, vous définissez et mettez en œuvre la stratégie RH de la mission, en garantissant sa cohérence avec les enjeux opérationnels, le contexte local, le cadre légal et les valeurs de MSF.
• Vous jouez un rôle de partenaire stratégique, en veillant à ce que la mission dispose des ressources humaines nécessaires, tant en quantité qu’en qualité, pour atteindre ses objectifs. Cela implique d’anticiper les besoins, d’ajuster la composition des équipes et de développer les compétences du personnel national et international.
• Vous êtes garant·e de la bonne gestion administrative, contractuelle et juridique du personnel, dans le respect des politiques MSF et des obligations locales. Vous assurez également la qualité du management RH, en accompagnant les responsables dans la définition des postes, veiller à l’établissement systématique des bilans individuels, identifier et suivre les besoins en formation, être force de proposition dans la réflexion sur la composition d’équipe.
• Vous êtes en charge du recrutement et de l’animation de votre équipe (support, visite terrain, bilans individuels…) en assurant un accompagnement régulier, notamment via des visites sur les projets.

Profil recherché :

Expérience

• Minimum 2 ans comme coordinateur·rice RH dans une ONG internationale 12 mois sur un poste de coordination.

Compétences

• Capacité d’analyse
• Esprit de synthèse et capacité à formaliser et à conceptualiser.
• Diplomatie, médiation
• Pédagogie
• Capacité à évoluer dans un milieu multiculturel et à démontrer son engagement et son soutien en faveur de la diversité, des comportements et des attitudes inclusifs et non discriminatoires.

Langues

• Français et anglais (C1)
• Langues supplémentaires appréciées : arabe, espagnol, portugais.

Disponibilité : Engagement de 12 mois

Ce que nous offrons

• Contrat CDD de 12 mois, temps plein.
• Salaire mensuel brut entre 2 825 € et 3 358 € selon expérience.
• Prise en charge des frais liés à la mission (transport, visas, logement, vaccins, etc.).
• Assurances santé, rapatriement, retraite.
• Perspectives d’évolution : formations, accompagnement et développement de carrière dans un large éventail de contextes humanitaires.

GENERAL CONTEXT
Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

GENERAL OVERVIEW
Emergency responses fall under the responsibility of the Operations Department, specifically the Emergency Unit (EU).
The operational plan is channeling most of its energies and capacities to-wards providing lifesaving and comprehensive care for victims of acute and protracted conflict and violence, emphasizing high quality interventions and the safety and dignity of patients. In doing so, OCBA will have Emergency response to acute needs at the forefront of our organizational priorities and culture, in a range of 20 to 30% of our operational volume.
We will continue improving timely and appropriate emergency response in conflicts, to outbreaks and to acute nutritional crises.

GENERAL OBJECTIVE
Hierarchically accountable to the Head of the Emergency Unit (REUE) and/or its deputy, and functionally under the Operational Cell-based Logistics Responsible (TELOUE), (S) he is part of a team composed of around 20 people of MSF OCBA “Emergency Team”, or emergency pool. A typical intervention is composed of a General Emergency coordinator, emergency medical/logistic/financial coordinators and medical/logistic/financial technicians. (S) He will be responsible to support and manage all activities developed by the logistical teams working for MSF OCBA in the field, ensuring a suitable response. Exceptionally and if timely adequate, (S) he will also oversee launching regular activities and/or projects in countries where MSF OCBA is not present.

MAIN REPONSIBILITIES

• To ensure a smooth operational logistics set up, following up and eventually closing of emergency missions for OCBA.
• To guarantee the respect of the general humanitarian policy of OCBA
• To ensure the highest possible quality standard of the intervention in accordance with the medical, logistic, financial, human resource and communication policies of OCBA
• To propose logistical deployment plan for the intervention within the scope of the organisation’s capacity
• To support the Emergency Coordinator (HoM) in the elaboration and implementation of the security guidelines in the country of intervention
• To guarantee appropriate living conditions are implemented to ensure the physical and mental wellbeing of the emergency team.
• To guarantee the capitalisation of the logistical field experience
• To contribute to develop the expertise of OCBA.
• To conduct support activities at HQ level when required

SPECIFIC ACTIVITIES

• Preparedness & conduction of exploratory missions for MSF OCBA.
• Plan & implement logistics technical activities in the emergency intervention.
• To back up the HoM if needed.
• Report in regular basis to Emergency General coordinator & TELOUE in the progress and constraints on the logistical operations.
• Responsible for the proper application of HR policies and associated processes (recruitment, training, briefing/debriefing, evaluation, potential, detection, and internal communication).
• Responsible for ensuring technical reference and support for all logistics/technical issues in the mission.
• Responsible for ensuring installation and maintenance of functional office space(s) and lodging facilities in an adequate living condition as well as all the equipment required.
• Responsible for ensuring the proper use and maintenance of IT (computers, software, backups, etc.) and communication tools as well as the communication means in the Mission.
• Responsible for defining and monitoring the technical aspects of the risk reduction policy, transport, communication, protection, identification, and preparation of the technical aspects of the mission security policy and guidelines, evacuation plan and contingency plan, monitoring on a daily basis the security rules observation and reporting to the HoM of any problem. For this purpose, the Logistics Coordinator will have to create an appropriate environment to facilitate exchange of information on security situation and will be the security back up in the absence of the HoM.

SELECTION CRITERIA

• MSF experience of minimum 18 months or 4 missions and preferably in emergencies and/or insecure context. Alternatively, experience in similar other organisations will be considered.
• Experience in managing logistic teams.
• Working knowledge of the three following languages: Spanish, English and/or French. Other languages are an asset.
• Good knowledge in the main logistical families (WH&S, Vector Control, Cold Chain, Telecommunications, Relief distributions, Shelter, Air ops, Supply, etc).
• Having followed coordination & technical courses (LMC/BMC/WEDEC/TLC/PSP) will be considered a plus.

CONDITIONS

• Homebased position when not deployed to the field during interventions.
• Salary defined by the MSF salary grid (level 13 IRRFG). Subjected to Emergency Unit Pool conditions & benefits.
• Duration: Minimum commitment of 1 year.
• Full time position.
• Starting date: As soon as possible.

GENERAL CONTEXT
Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

OBJETIVO GENERAL Y ENTORNO DEL PUESTO
El puesto se ubica en el Área de Fundraising data intelligence unit de Médicos Sin Fronteras, dentro del departamento de Fundraising (Captación de fondos privados), y depende jerárquicamente del responsable de la unidad.

El objetivo general del puesto es Diseñar la segmentación de bbdd, a partir de los parámetros definidos en los distintos planes de Funrianigs, liderando y realizando los análisis correspondientes y proponiendo mejoras si se identifican oportunidades de mejorar resultados. También lidera y coordina los análisis y estudios definidos en la Estrategia de Investigación y Análisis para alimentar a todo el Departamento de Fundraising y comunicación ayudando a orientar las Estrategias de captación, Fidelización y engagement con la sociedad española.

RESPONSABILIDADES Y FUNCIONES PRINCIPALES

• Diseñar, validar y ejecutar los journeys y las acciones de marketing automation necesarias para el departamento de Fundraising, especialmente las de las distintas acciones definidas en los Planes de Fidelización a través de la herramienta de marketing Cloud. Esta actividad incluye:
  • Diseñar el journey necesario junto con el equipo funcional para asegurar que cumple con las necesidades, configurar las data extentions y los data filters, validar y ejecutar las automations, configurar los journeys, haciendo propuestas allá dónde identifique posibilidades de mejora.
• Diseñar y realizar las segmentaciones de las distintas acciones definidas en los Planes de Fundrainig a través del aplicativo de análisis de la Base de Datos. Esta actividad incluye:
  • Proponer, coordinar y realizar la extracción de datos y la segmentación necesarias para las acciones del departamento de Fundraising con los aplicativos de extracción y transformación de datos Knime y Access, con una mirada para identificar y proponer posibles optimizaciones que mejoren los resultados de la acción.
• Analizar las diferentes campañas y acciones realizadas y proponer mejoras a los equipos funcionales de FR en función de los objetivos que persiguen.Esta actividad incluye:
  • Proponer y realizar el seguimiento de los indicadores clave (kpis) para cada una de las distintas acciones y campañas de los diferentes servicios del dpto. principalmente en PowerBI. Investigando en profundidad los puntos donde los resultados no han sido los previstos, para proveer insights de mejora a los responsables de cada acción.
• Coordinar y realizar los análisis e investigaciones definidos en la Estrategia de Investigación y Análisis de la Base Social de MSF. Esta actividad incluye:
  • La extracción de los datos y segmentación necesarios de la base de datos así como la realización de los análisis de los distintos perfiles (socios, donantes, bajas, etc…), estudios de mercado, análisis del comportamiento socios-económico, etc…
  • Extracción, limpieza y envío de datos para estudios internacionales.
• Liderar y coordinar las investigaciones cuantitativas y/o cualitativas con los institutos de investigación, para conocer las motivaciones, su grado de satisfacción, las diferentes variables de decisión de su comportamiento, intereses, etc…y su evolución en de la base social, así como de la población en general.Esta actividad incluye:
  • Plantear la definición de los objetivos de los estudios, liderar, coordinar y realizar el briefing del estudio para la agencia, la segmentación de la muestra, la evaluación de los resultados, la propuesta de las conclusiones y así como su presentación.
• Definir el sistema y el proceso de creación de nuevas campañas en SF, crearlas según las necesidades de los diferentes stake holders del dpto y velar por el correcto uso de todos los usuarios del objeto campañas de Salsforce para garantizar la coherencia del modelo.
• Proponer y realiza la explotación mensualmente del Sistema de información de los ingresos privados de MSF (Cuadro de Mandos del Dpto.) y los principales indicadores y dashboads de los dinstintos servicios del Dpt de Fundrasing.
  • Participar en la identificación y el análisis de las tendencias globales del mercado para detectar oportunidades de nuevas estrategias de captación de fondos y de relación con los colaboradores actuales. Participar, con el equipo de Fidelización, en la planificación anual y en la definición de las diferentes estrategias y planes de fidelización.
  • Dar soporte en la implementación de las acciones de fidelización y la Campaña Anual de Fundraising, así como a dosieres puntuales, a requerimiento del Responsable del Servicio o del Director/a de Fundraising.

CRITERIOS DE SELECCION

• Licenciado en Ciencias Económicas / Administración y Dirección de Empresas / Investigación y Técnicas de Mercado /Estadística o similar.
• Experiencia relevante en el análisis de datos orientado a marketing.
• Experiencia en investigación y estudios de mercado.
• Conocimientos avanzados de entorno Windows (imprescindible alto nivel de Excel).
• Conocimientos de herramientas informáticas relacionadas con la explotación de BBDD y CRM (se valorará positivamente el conocimiento en Salesforce y Marketing cloud).
• Conocimiento avanzado de herramientas de extracción, manipulación y análisis de datos (se valorará positivamente el conocimiento en Knime, Pyton y R).
• Conocimiento de herramientas de BI (PowerBI o parecidos).
• Idiomas: Español e Inglés (deseable).
• Se valora positivamente el conocimiento de lenguajes de programación, SQL o similares.
• Se valorará positivamente conocimientos en Big Data e IA.
• La experiencia en captación de fondos será considerada un plus.
• Se valorará el conocimiento, la motivación y el interés por el sector de la cooperación y de la ayuda humanitaria.

CONDICIONES

• Posición basada en cualquier oficina de Médicos Sin Fronteras en España (Barcelona, Madrid, Sevilla, Valencia, Bilbao).
• Jornada a tiempo completo.
• Contrato indefinido.
• Salario bruto anual: 35.033€ brutos repartidos en 12 mensualidades más beneficios secundarios, en base a la Política de Compensación de MSF OCBA.
• Incorporación: Finales de enero.

CONTEXT

Logistics at MSF aims at providing a safe, functional, and effective environment of care for our patients, the populations we assist and our teams through a pragmatic and solution-oriented approach. MSF operations are very diverse and constantly evolving, requiring Logs to continuously adapt to provide appropriate solutions.

The Logistics Department’s mission is twofold. First, it provides the frame of action for Logs in our projects to ensure quality and continuity of Log action. Second, it provides access to support (both in technical and intervention families), knowledge, and learning and development opportunities for project’s Logs to carry out their assignment.

For these purposes, the Logistics department at MSF Operational Centre Brussels (OCB) is composed of 3 main units:

• The Logistics Support Unit (LSU) provides direct support to Logs in Operations in intervention and technical families and identifies needs to be tackled by other Log entities
• The Workforce Unit (WFU) ensures that the Log workforce is available and prepared to contribute to operational ambitions
• The Knowledge Management Unit (KMU) aims at improving access to information, knowledge, and the variety of support means for Logs in the countries of operations

As the Regional Energy Referent for East and Southern Africa, you help in the implementation of the energy mandate, ensuring people’s safety, equipment protection, and electrical service continuity. You will implement or improve practices for effective and efficient design, installation, management, and energy settings in the East Africa region (Ethiopia, Sudan, South Sudan, Kenya) and Southern Africa region (Zimbabwe, Mozambique, South Africa).

[1] Available upon request or here if you have an MSF email address.

RESPONSIBILITIES

• Serve as the primary point of contact for technical support requests and answers questions coming from the Logistics Coordinators and Log Cells in their geographic area, if needed, with support from the Energy, HVAC & Cold Chain Team Leader, and the Energy Specialist
• Contribute to the Energy, HVAC & Cold Chain Team Leader, and the Log Cells by giving feedback on the functional status of the Energy conditions in projects
• Assist and advise on setting up energy settings for starting or running missions regarding technical needs, human resources, training, and external contractors according to the MSF framework
• Provide strategic and first-line technical support for missions/projects where local expertise is unavailable; s/he helps the projects design and maintain energy equipment installed in the supported countries in the East and Southern Africa regions
• Identify, define, and propose solutions and strategies to the missions and cells that reduce the environmental footprint of the electrical installations.
• Market Assessment of local/regional Distributors/Suppliers, including after-sales services
• Harmonization of Energy support in the region
• Analyse recurrent issues thoroughly

Provide specialized 2nd line support in the Energy domain in the region and contribute to the reflection on the impact of this 2nd line support on the 3rd line developments:

• Support the Log project Team in evaluating regional external suppliers, maintenance contracts, regional purchases, and outsourced Energy services and equipment
• Support the Log project Team in solving interdisciplinary technical problems affecting the optimal functionality of the Energy equipment regarding electrical or water supply, infrastructural concerns, and infection control matters, among others
• Contribute to ensuring that each/most of the 2nd-line support impacts the 3rd-line developments and has proper capitalization
• Ensure Energy Managers working in the region have the necessary technical support and guidance

Provide support to the Energy, HVAC, & Cold Chain Team Leader in 3rd line support tools development, such as:

• Reinforce capacities by organizing Energy technical training adapted to the region where you define content and methodology
• Guidelines for designing and maintaining complex Energy settings (i.e., solar systems or synchronized generators)
• Follow-up and supervise outsourced projects and developments in the region, maintaining a database of external contractors and providers, giving advice on contracts between the missions under their responsibility and 3rd parties in energy matters.
• Job descriptions of Mission Energy Referents, Managers and Specialists, and Energy Technicians in the region
• Regional market assessment of Energy equipment
• Build a network to support the Log Community in the Energy domain in the Region

Exceptionally provide specialized 1st line support in the Energy domain, in particular cases when no other solution is possible:

• Support the Log project Team on the design, installation, use, maintenance, and commissioning of the energy settings (hospitals and health centers, bases and residences)
• Support the Log project Team in designing, organizing, coordinating, and following up on implementing or rehabilitating complex and large Energy settings
• Support the Log project Team in the functional evaluation of energy setups and propose new solutions
• Support the projects in increasing the abilities and capacities of the project team in the energy domain
• Improve and implement in the projects the MSF basics, protocols, tools, and techniques related to Energy solutions (design, installation, and maintenance)
• Analyze the needs for maintenance in the different projects and recommend the ideal HR setup.
• Follow up and ensure the reporting on the progress of the Energy activities following adequate lines of communication
• Study local regulations that impact the use and safety of Energy equipment
• Facilitate clarifying roles and responsibilities between technical families and users for appropriate management of Energy equipment in the countries of intervention
• Evaluate in the projects the possibilities and advantages of collaboration with the other technical families: HVAC, Construction, Motorized Fleet, Telecom, Environmental Health (WatSan), Biomed, Health Facilities Management

REQUIREMENTS

Education & Experience

• Engineering background or certified studies/training in energy
• Minimum 5 years of experience in energy technical roles
• Minimum 1 year of experience with MSF, or another INGO, in countries of intervention
• Minimum 1 year experience as team manager
• Training experience in technical maintenance is an asset
• Relevant work experience in health structures is an asset
• Relevant work experience in the East & Southern Africa region is an asset

Competencies

• Coaching and training skills
• Good teamwork and cooperation capacity
• Good communication skills, active listener, communicates clearly and effectively, sense of diplomacy
• Ability to adapt to changing circumstances and contexts
• Strong intercultural awareness and adaptability
• Result, quality & service oriented
• Good analytical skills
• Proactive and willing to propose innovative ideas and solutions rapidly
• Ability to set priorities and organize their work.
• Willing to take measured risks and responsibility about choices and decisions
• Ability to work in a stressful environment

Languages

• Proficiency in both oral and written English is mandatory
• Good Knowledge of Portuguese, French, Arabic, or Swahili is an asset

CONDITIONS

• Expected starting date: March 2025
• Location: Nairobi (Kenya)
• Mobility: Up to 50% of visits in projects, visits in office in Brussels
• Contract type: Fixed-term contract – Full-time
• Contract duration: 12 months (extendable)
• The contractual terms, conditions and salary will be established according to the official residence of the selected candidate and in compliance with the standard MSF function and salary grids
• Not a family position
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications: 12th of January 2025